Career Opportunities
Open Position
Customer Service Representative
August 2025
PURPOSE:
We are seeking a detail-oriented and proactive individual to join our team as a Customer Service Representative in the chemical industry. This role is pivotal in providing administrative, operational, and most importantly, customer support. This position is responsible for accurate order entry, timely billing, as well as clear and effective communication to our customers. The ideal candidate will possess strong organizational skills, exemplary communication skills, attention to detail, and a passion for supporting a growing company. This is an onsite position at our beautiful headquarters in Jacksonville, Florida.
PROFESSIONAL DUTIES:
Order Entry: Promptly and accurately entering purchase orders.
Administrative Support: Assist in the day-to-day administrative tasks of the operations team.
Documentation Management: Prepare, review, and organize shipping documents, and other paperwork associated shipments, ensuring accuracy and compliance with regulatory requirements.
Inventory Control: Assist in monitoring inventory levels, conducting regular inventory counts, and reconciling discrepancies to ensure accurate stock levels and prevent stockouts.
Transportation Coordination: Assist in coordinating transportation arrangements, including scheduling pickups, arranging deliveries, and tracking shipments to ensure on-time delivery.
Order Management: Support the processing of customer orders accurately and efficiently, ensuring adherence to delivery schedules.
Customer Communication: Assist with answering customer inquiries and concerns regarding order status, shipment tracking, and delivery schedules, providing prompt and courteous responses.
Documentation Management: Maintain accurate records of customer interactions, orders, and inquiries, ensuring compliance with company policies and procedures.
Billing: Ensure accurate billing with timely creation and sending of invoice. Assisting the Finance Team when necessary with payment follow-up.
Continuous Improvement: Identify opportunities to streamline processes, improve efficiency, and enhance customer service experiences, actively participating in cross-functional teams and initiatives.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Awareness and acceptance of the Teckrez Core Values.
- Team Orientation & Interpersonal – possess a good-natured, transparent, and upbeat spirit, with strong interpersonal relationships. These are important values at Teckrez and part of the job description.
- Looking for Growth – highly motivated, passionate, and creative team-player with the ability to develop and maintain collaborative relationships with all levels within, and external to, the organization. Individual should be interested in opportunities for growth and advancement, as a small organization offers lots of opportunities to expand their role.
- Communication – able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner.
- Organization & Time Management – able to work independently with minimal supervision, planning, scheduling, and organizing a professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
- Systems & Software – proficient knowledge of Microsoft Office software applications. Experience with ERP systems
REQUIRED EXPERIENCE:
- 1-2 years of Customer Service Experience in an office environment
- Previous experience in a support role or data entry role, preferably within the chemical industry or a similar environment.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office applications (Word, OneNote, Outlook, Teams)
- Excellent communication skills, both written and verbal, with the ability to effectively interact with stakeholders at all levels.
- Detail-oriented with a commitment to accuracy and quality in all aspects of work.
- Ability to work independently with minimal supervision and collaborate effectively as part of a team.
- Flexibility to adapt to changing priorities and willingness to take on new challenges as needed.
ABOUT COMPANY:
Teckrez is a rapidly growing, privately held chemical supplier. The Teckrez vision is to offer tackifier resins and acrylic monomer products, expertise, product access, and transactional ease to help customers build value in their markets. We offer competitive salaries, health benefits, 401K, paid time off, company-sponsored events, and team-building activities.
If you are passionate about delivering exceptional customer service in a growing company within the chemical industry, we invite you to apply for this exciting opportunity. Join our team and contribute to our commitment to excellence in customer satisfaction.
SALERY RANGE AND BONUS TARGET
- $45k to $65k depending upon experience.
- Bonus target: 5% of salary
CONFIDENTIAL AND SENSITIVE INFORMATION:
Must properly control the release of proprietary and confidential information.
JOB DESCRIPTION CLAUSE
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Essential PHYSICAL Requirements:
| Balancing | Yes | Grasping | Yes | Seeing | Yes |
| Carrying | Yes | Hearing | Yes | Sitting | Yes |
| Climbing | No | Kneeling | Yes | Speaking | Yes |
| Crawling | No | Pulling | Yes | Standing | Yes |
| Crouching | Yes | Reaching | Yes | Walking | Yes |